Where We Ship
Currently we ship to the US only, but we’re working on expanding the area in the near future.
Shipping Costs
We provide fixed shipping costs for all US customers and free shipping on all orders over $100!
- Orders below $100: Flat Rate, $6.99
- Orders above $100: Free Shipping!
Processing and Shipping Time
Your order might take a little longer to process than orders you make from other brands. Unlike other brands, we truly care about the environment and try to minimize our impact on it. We do not keep any stock that sits waiting in our warehouse. Every single order is printed on-demand right after you place it! This allows us to avoid any overstocking waste and reduce our carbon-footprint by using only the energy we need to and when we need to. As a result, it can take up to 25 days for you to receive your order (due to COVID-19).
Tracking
As soon as your order ships, we will email you a tracking number. Currently, this tracking number can take between 2-3 weeks to arrive (due to COVID-19).
Returns and Exchanges
We’re very sorry, but at this time we do not offer returns or size exchanges.
If your order arrived defective, misprinted or damaged, please submit a claim with attached images of the product to sales@cozystories.com. All claims must be submitted within 14 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 14 days after the estimated delivery date. After receiving and reviewing your claim, we will do our best to make make things right!
Contact Information
You can reach our customer service department using one of the methods below:
Email: sales@cozystories.com
Phone: (929) 249-0537
